Name: Helpdesk Analyst: The Planet
Description: Helpdesk Analyst
Job Description:
The Planet Internet Services needs an individual with helpdesk experience. We look for individual initiative and independent thought and will provide a great opportunity, great fast-paced environment, and a great workplace.
Responsibilities:
The Helpdesk Analyst is responsible for overall daily operations of the Helpdesk functions:
Ensuring timely resolutions on reported issues and services by evaluating, tracking, escalating, managing, and ensuring timely closure of all requests/problems reported
Interacts with Helpdesk Manager and staff to ensure all appropriate helpdesk internal customer levels are maintained for the end users.
Maintains confidentiality of workplace information according to policies and procedures.
Operates within the guidelines established policies and procedures.
Interact with employees, Department Managers and Executives to meet the helpdesk, applications, and customer service requirements.
Requires general mobility and lifting up to 50lbs.
Extended periods of standing, sitting, walking, bending, reaching, lifting and possibly crawling under, behind and above equipment. Air travel may be required.
Qualifications:
We give preference to candidates with strong leadership qualities and demonstrated a very high level of competence in one or preferably more of the following:
Minimum of 3 years technical experience in a helpdesk/end user support customer service environment required.
Education and Certification
Bachelor’s Degree in Computer Science, MIS, IT, or related field. Skills
Possess extensive knowledge of Microsoft Windows Operating systems.
Extensive knowledge of Microsoft Office Products.
Extensive experience maintaining and configuring Intel processor computer systems.
Proven experience in IT/Help Desk.
Excellent understanding of project management principles.
Demonstrated ability to apply IT in solving business problems.
Ability to set and manage priorities judiciously.
Excellent written and oral communication skills.
Excellent interpersonal/customer services skills.
Ability to present ideas in business-friendly and user-friendly language.
Exceptionally self-motivated and directed.
Keen attention to detail.
Superior analytical, evaluative, and problem-solving abilities.
Ability to work in a team-oriented, collaborative environment.
Excellent understanding of computer systems features, and integration capabilities.
Shift: Day, 24/7 availability, on-call rotation.
Learn more about us at http://www.theplanet.com
|
Classifieds: 
