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Soon, You May Be Able To Skip That Checkout Line At Your Local 7-Eleven


Irving, Texas. November 12, 2018

In another sign mobile-self-checkout-service isn't just a fad, 7-Eleven, the world's largest convenience store chain, has hopped on the hot mobile scan-and-pay bandwagon and introduced its own test service to allow customers to skip the checkout line.

After a three-month trial at its Irving, Texas headquarters store earlier this year, the retailer is testing the Scan & Pay service in 14 more stores in nearby Dallas with plans to expand it to more cities next year, said Gurmeet Singh, 7-Eleven’s chief digital officer and chief information officer, adding the company built the prototype technology in house in just five weeks.

“Americans are spending 30 billion hours waiting in line,” Singh said in an interview. We asked “'How do we disrupt that and redefine convenience?' We saw a great adoption and feedback.”

7-Eleven joins other retailers including Dollar General, Kroger and Walmart’s Sam’s Club that also have their own version of mobile scan-and-pay service where customers scan barcodes on products such as 7-Eleven’s Slurpees and salads on their phones and pay for their purchases using the 7-Eleven app. The retailer's service is also integrated with its 7Rewards loyalty program, where customers can automatically earn and redeem any available points or coupons when they pay.

The self-checkout service excludes items that require cashier assistance, such as hot foods, financial services and age-verified items like alcohol, tobacco and lottery tickets, 7-Eleven said.

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