The City of Irving has issued a warning to residents regarding a recent mailer sent by a third-party company offering water service line protection. The mailer, designed to resemble a utility or credit card bill, has raised concerns about its potential to mislead residents.
It is important for residents to be aware that the City of Irving does not endorse or have any affiliation with insurance or warranty companies. The city has no involvement with the mailer in question and wants to ensure that residents are not deceived by its appearance.
Residents are advised to exercise caution and thoroughly review any mail they receive from unknown sources. If you have any doubts about the legitimacy of such offers, it is recommended that you contact the City of Irving directly for clarification.
When enlisting any sort of service, buyers should do their due diligence to research the company beforehand. The Federal Trade Commission and Better Business Bureau have information and resources consumers can use to protect themselves.
Also, if residents ever question whether someone may be impersonating a city employee, immediately call (972) 721-2600 to verify.