Dallas Love Field Airport (DAL) proudly announces its triumphant recognition as the Best Airport of 15 to 25 million passengers in North America for 2023. The Airport Service Quality (ASQ) Awards, a global benchmarking program acknowledging the airport's unwavering commitment to providing an exceptional passenger experience, conferred the prestigious accolade.
The ASQ program, developed and administered by Airports Council International (ACI) World in collaboration with leading travel technology company Amadeus, employs a meticulous and scientific methodology to measure and benchmark airport customer experience worldwide. This recognition underscores DAL's dedication to prioritizing passenger satisfaction and excellence in service delivery.
Patrick Carreno, Director of the Department of Aviation, expressed his enthusiasm about this notable achievement, stating, "Dallas Love Field is honored to receive the 2023 ASQ Award for Best Airport in our category. This recognition reflects our ongoing commitment to delivering top-tier service to the millions of passengers who choose our airport. We take pride in providing a seamless and memorable experience, and this award is a testament to the hard work and dedication of our entire airport community."
The ASQ program achieved a historic milestone in 2023, surpassing 400 participating airports, highlighting the industry's dedication to putting passengers first. The program's live research approach, conducted through surveys administered directly to travelers on the day of their journey, provides comprehensive insights with over 30 performance indicators covering key elements of the passenger's airport experience.
Luis Felipe de Oliveira, ACI World Director General, applauded the significant growth of the ASQ program, acknowledging the contributions of member airports and the nearly 600,000 passengers who provided valuable feedback. He emphasized that the future success of airports relies on an unwavering commitment to delivering an exceptional customer experience, particularly in an era of rapidly evolving passenger expectations.
