Oncor has successfully restored power to more than 340,000 customers within 24 hours after a severe storm system swept through the Dallas-Fort Worth (DFW) area and continued into the eastern parts of its service area. The storm caused significant damage, resulting in over 650,000 customer outages.
Oncor teams quickly mobilized and sought assistance from mutual aid partners. They have been working tirelessly since early Tuesday morning to restore power. The company estimates that power restoration will be substantially complete by Friday evening, weather permitting, with harder-hit areas expected to be restored by Saturday.
Oncor acknowledges the hardships and inconveniences faced by customers after severe storms and remains focused on restoring power as quickly and safely as possible. Customers are encouraged to check on neighbors, especially the elderly and vulnerable residents, and to seek alternate accommodations if their power remains out.
Teams are working in 16-hour shifts around the clock, supported by nearly 5,000 additional personnel from mutual assistance utility partners from Alabama, Florida, Georgia, Louisiana, Mississippi, Missouri, South Carolina, and Virginia.
Despite their efforts, restoration work has been hindered by flooding, fallen trees, and other debris, causing access issues and poor driving conditions. In heavily damaged areas, extensive repairs and reconstruction of power lines and distribution equipment are necessary.
In some cases, the meter base or weatherhead to homes or businesses may have been damaged or pulled off by the storm. Customers in such situations need to contact an electrician for repairs before Oncor can restore power. Additionally, city inspections may be required before re-energizing.
