The City of Coppell has announced a data security incident that occurred in October 2024, potentially exposing residents' sensitive personal information. The city stated that an unknown third party gained unauthorized access to its network environment on October 23, 2024.
Upon discovering the breach, the City of Coppell immediately engaged forensic consultants, notified law enforcement, and implemented measures to secure its systems and prevent future occurrences. An initial investigation determined that data on an impacted server may have been exposed.
After an extensive review completed on March 26, 2025, the City learned that certain personal or sensitive information may have been compromised. This information could include Social Security numbers, driver’s license numbers, credit card information, financial account information, and certain medical/health insurance information.
The city worked to identify and notify impacted individuals, mailing individual notices on June 19, 2025, to those for whom a valid mailing address was available. This public announcement serves as a substitute notice for individuals the city was unable to reach directly.
While the City of Coppell is currently unaware of any actual or attempted misuse of the information, it is providing notice out of an abundance of caution and to comply with applicable laws. To help mitigate potential risks, the city is offering one year of free credit monitoring, cyber monitoring, and identity theft protection services through Privacy Solutions to those affected.
Individuals who wish to determine if they were potentially impacted by this incident are advised to call 877-580-7778 to speak with a fraud specialist.
The City of Coppell expressed regret over the incident, stating that privacy and security are top priorities and that it will continue to implement stringent security protocols to prevent future breaches.
Questions?
Individuals with questions about this incident are encouraged to visit the FAQ page and to review the Reference Guide (PDF) for information about the steps they can take to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports for suspicious activity. Individuals may contact the three major credit reporting agencies for advice on how to obtain free credit reports and how to place fraud alerts and security freezes on credit files.
Those impacted by this incident can also enroll in the complimentary credit monitoring services for adults and complimentary cyber monitoring services for minors being offered by logging on to privacysolutions.com.
The enrollment requires an internet connection and an email account. Please note that when signing up for monitoring services, individuals may be asked to verify personal information to ensure their protection and confirm their identity.
If you have questions or need assistance, please call 877-580-7778, Monday through Friday from 9 am to 9 pm Central Time, excluding holidays. While call center representatives should be able to provide thorough assistance and answer most of your questions, you may still feel the need to speak with a City representative regarding this incident. If so, please contact Justin Vaughn at 972-304-3611 or via email.
In addition to the complimentary services that the city is providing, there are steps you can take to protect yourself:
- Be on the lookout and regularly monitor the explanation of benefits statements received from your health plan and statements from health care providers, as well as bank and credit card statements, credit reports, and tax returns, to check for any unfamiliar activity.
- If you believe you are the victim of a crime, you should contact local law enforcement authorities and file a police report.
- If you notice any health care services that you did not receive listed on an explanation of benefits statement, you should contact your health plan or doctor.
- If you notice any suspicious activity on bank or credit card statements or on tax returns, you should immediately contact your financial institution and/or credit card company or relevant agency.
