Effective immediately, Customer Service at City Hall, 825 W. Irving Blvd., is temporarily closed until further notice, including the sale of garbage and recycling bags. Services will resume as soon as possible.
All other reopened city services and departments remain open.
Paying utility bills online
Residents can pay their utility bills by mail, phone or satellite centers, but the easiest and most convenient way is online.
The City of Irving’s Utility Payment website accepts Discover, MasterCard and Visa debit or credit cards and e-Checks. Customers can submit one-time payments or set up an account and take advantage of several other features, including:
- Recurring payments from a checking account or credit/debit card.
- Managing multiple accounts at one time, such as businesses or multifamily homes.
- Paperless billing with email reminders.
- Billing and payment history.
- Monitoring usage.
Customers need their account number and service address to make one-time payments or to set up an account.
Residents using their bank’s website to submit payments should be aware that those payments can take at least two businesses days to reflect on their account. Late payments are subject to additional fees and penalties, per city ordinance.
