Starting March 14, the library will implement new lending policies to offer more consistent customer service and ensure that library materials are returned in a timely manner. The library is spreading the word with its “Just Bring It” campaign.
Patrons will be asked to “just bring” their library cards to check out materials and use computers. To accommodate those who have lost their library cards, the library will offer one free replacement card per member from March 14 through June 12. Another policy change requires members to just bring their materials back on time. To encourage compliance, if members do not return items within 10 days of the due date, computer usage will be blocked until items are returned.
“Given the high demand for the Irving Public Library’s resources, the library needed to find ways to maximize availability of materials for all members and to recover overdue items,” said Chris Michalski, parks and libraries director. “By asking customers to just bring it, we are encouraging prompt return of materials so that the largest possible number of items are available for use.”
In planning for the changes, library staff researched policies at other libraries and hosted a number of focus group meetings with staff and community members to develop policies that would accomplish the goal of offering better and more consistent customer service. According to Michalski, community response at the focus groups was overwhelmingly positive.
Additional policy changes include a probationary period for new card holders and an annual renewal requirement for all cards.
