UPDATE: VILLAGE PARKWAY WATER PUMP STATION UPDATE: Power expected to be restored today. Boil water notice still in effect until further notice.
Due to a power outage at the Village Parkway Pump Station caused by a fallen power line, the Texas Commission on Environmental Quality (TCEQ) has required the City of Coppell public water system (identification number: 0570040) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.
Power has been restored to the pump station, and water flow is expected to be restored to utility customers this afternoon. Please note, the boil water notice remains in effect until further notice.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes.
The water should be brought to a vigorous rolling boil and then boiled for two minutes.
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, the City of Coppell will notify the community that the water is safe for drinking and human consumption purposes.
If you have questions concerning this matter, you may contact Jerry Davis, Water Utilities Supervisor, or Kumar Gali, Assistant Director of Public Works, at 972-462-5150.
Water Supply Restored; Bottled Water Available at the Cozby Library
Power has been restored to the City of Coppell’s Village Parkway Pump Station, and the City’s water supply is being replenished. City of Coppell utility customers may once again use water for household purposes. Please note, the Boil Water Notice remains in effect until further notice.
City crews are working to flush the water system. As a result of the reduced water pressure that resulted from the power outage, residents and businesses should expect a buildup of air in their water lines. Utility customers are advised to open their faucets and flush the air from their lines.
The City will submit a water sample to Trinity River Authority (TRA) for testing this afternoon. Pending the results of the water sample, it is expected that the Boil Water Notice will be lifted tomorrow morning, Thursday, June 29. Until that time, customers should continue to boil water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). The City will notify the community as soon as this advisory is lifted.  
Free bottled water is available to Coppell residents at the Cozby Library, 177 N. Heartz Road, through 8 pm tonight. One case is available per household. Coppell Police Department will be directing traffic into the lot. To enter the lot, please make a left into the parking lot from the northbound lane of Heartz Road and exit the lot by turning right onto southbound Heartz Road. Remain in your car and staff will load water into the trunk.
The City is utilizing all available resources to resolve this as quickly as possible. We highly appreciate the community’s patience through this stressful time.  
